Privacy Policy

Last updated: December 8, 2025

1. Introduction

ScoutzOS, Inc. ("ScoutzOS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, password, and company information when you create an account
  • Profile Information: Business details, property portfolio information, investment criteria, and professional credentials
  • Financial Information: Bank account details, payment card information (processed by our payment processor), and transaction history
  • Property Data: Property addresses, unit details, lease terms, rent amounts, and tenant information you input into the platform
  • Communications: Messages, emails, and other communications you send through our platform

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, time spent on the platform, clickstream data
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns

2.3 Information from Third Parties

We may receive information from:

  • Identity Verification: Credit bureaus and identity verification services (for tenant screening)
  • Property Data Providers: Real estate data aggregators for property valuations and market analysis
  • Payment Processors: Transaction status and payment confirmations from Stripe and Plaid

3. SMS and Text Messaging

ScoutzOS uses SMS and text messaging to communicate with users who have opted in to receive such messages. This section describes our SMS messaging practices in compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

3.1 Types of SMS Messages

If you opt in, you may receive the following types of text messages:

  • Transactional Messages: Rent payment confirmations, lease notifications, maintenance updates, and account alerts
  • Service Messages: Appointment reminders, showing confirmations, and property access codes
  • Marketing Messages: Promotional offers, product updates, and newsletters (only if you separately opt in to marketing communications)

3.2 Consent and Opt-In

By providing your phone number and checking the SMS consent box, you expressly consent to receive text messages from ScoutzOS at the phone number provided. You understand that:

  • Consent is not required as a condition of purchase
  • Message and data rates may apply
  • Message frequency varies based on your account activity
  • You can opt out at any time by replying STOP to any message or by updating your preferences in your account settings

3.3 How to Opt Out of SMS Messages

You may opt out of receiving SMS messages at any time by:

  • Replying STOP: Text STOP to any message we send you
  • Account Settings: Log in to your account and update your communication preferences
  • Contacting Us: Email [email protected] with your opt-out request

After opting out, you will receive a single confirmation message. You may still receive transactional messages essential to your account (such as security alerts) unless you close your account.

3.4 SMS Help

For help with SMS messaging, text HELP to any message you receive from us, or contact us at [email protected].

3.5 Phone Number Privacy

We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used solely for:

  • Sending messages you have consented to receive
  • Facilitating communications between you and tenants, vendors, or other platform users
  • Account verification and security
  • Customer support

3.6 Supported Carriers

Our SMS services are supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carrier message and data rates may apply.

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send transactional messages (payment confirmations, alerts)
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to improve user experience
  • Detect, investigate, and prevent fraudulent transactions
  • Comply with legal obligations

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (payment processing, email delivery, SMS delivery, analytics)
  • Business Partners: With your consent, we may share information with lenders, vendors, or other partners you choose to work with through our marketplace
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information, including your phone number or email address, to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (TLS 1.3) and at rest (AES-256)
  • Row-level security in our database
  • Regular security audits and vulnerability assessments
  • Employee access controls and training

While we strive to protect your information, no method of transmission over the Internet is 100% secure. See our Security page for more details.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

  • Comply with legal obligations (e.g., tax records, audit trails)
  • Resolve disputes
  • Enforce our agreements

Financial records and accounting data are retained for a minimum of 7 years as required by law.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Opt out of SMS messaging
  • Export your data in a portable format

To exercise these rights, contact us at [email protected].

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to equal service and price

We do not sell personal information as defined by the CCPA.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

ScoutzOS, Inc.
Email: [email protected]
For SMS-related inquiries: [email protected]