Setting up SMS and calling

ScoutzOS integrates with Twilio to provide SMS notifications, automated reminders, and calling capabilities. This helps you communicate with tenants through their preferred channel.

What Twilio enables

• Rent reminders sent via text message before and on the due date
• Maintenance updates notifying tenants when request status changes
• Lease notifications for document signing reminders
• Two-way messaging allowing tenants to reply to texts
• Calling for direct communication through ScoutzOS

Step 1: Navigate to Integrations

Go to Settings, then "Integrations." Find Twilio in the list and click "Configure."

Step 2: Enter your Twilio credentials

You will need your Twilio account credentials:

• Account SID found on your Twilio dashboard
• Auth Token found on your Twilio dashboard
• Phone Number the Twilio number you want messages sent from

If you do not have a Twilio account, visit twilio.com to create one and purchase a phone number.

Step 3: Configure messaging preferences

Choose which notifications should be sent via SMS:

• Rent due reminders (configurable timing: 3 days before, 1 day before, on due date)
• Late payment notices
• Maintenance request updates
• Lease document notifications

Step 4: Test the connection

Click "Send Test Message" to verify everything works. Enter your own phone number to receive a test SMS.

Costs

Twilio charges per message and per minute for calls. These costs are separate from your ScoutzOS subscription. Review Twilio's pricing at twilio.com/pricing.

Tenant opt-out

Tenants can opt out of SMS communications at any time by replying STOP. ScoutzOS respects opt-out preferences and switches to email-only notifications for those tenants.