Managing maintenance requests

ScoutzOS centralizes maintenance requests so nothing falls through the cracks. Tenants submit requests through their portal, and you manage them from your dashboard.

Viewing requests

Navigate to "Maintenance" in the left sidebar to see all open requests. Each request shows the tenant name, property, unit, priority level, and submission date. Use filters to sort by status, priority, or property.

Request statuses

• New means the request was just submitted and needs review
• In Progress means someone is working on it
• Waiting on Parts means work is paused until materials arrive
• Completed means the issue has been resolved
• Closed means the tenant confirmed resolution

Assigning requests

Click on any request to open its details. Use the "Assign" dropdown to assign it to a team member or vendor. The assigned person receives a notification with the request details.

Adding notes and photos

Both you and the assigned team member can add notes and upload photos to the request. This creates a clear timeline of all work performed.

Communicating with tenants

ScoutzOS sends automatic status updates to tenants when you change the request status. You can also send custom messages directly from the request detail page.

Setting priorities

Mark requests as Low, Medium, High, or Emergency. Emergency requests (like water leaks or heating failures) appear at the top of your queue with prominent alerts.

Maintenance history

All completed requests are stored in the property's maintenance history. This is valuable for tracking recurring issues, budgeting for repairs, and documenting property condition for inspections or sales.