Submitting a maintenance request

When something in your rental needs repair, the ScoutzOS tenant portal lets you report the issue quickly and track its progress.

Step 1: Log in to your tenant portal

Access your portal at scoutzos.com/sign or through the link your landlord provided.

Step 2: Click "New Request"

From your dashboard, click "Maintenance" in the sidebar, then "New Request." This opens the maintenance request form.

Step 3: Describe the issue

Fill in the following:

• Category such as plumbing, electrical, appliance, HVAC, or general
• Location specifying which room or area is affected
• Description explaining the problem in detail
• Priority indicating how urgent the issue is

For emergencies like flooding, gas leaks, or no heat in winter, select "Emergency" priority and also call your landlord directly.

Step 4: Add photos

Upload photos of the issue whenever possible. Clear photos help your landlord understand the problem and dispatch the right repair person. You can add up to 10 images per request.

Step 5: Submit

Click "Submit Request." You will receive an email confirmation with a reference number.

Tracking your request

All your maintenance requests appear in the Maintenance section of your portal. Each request shows its current status:

• New means your landlord has not reviewed it yet
• In Progress means someone is working on it
• Completed means the work is done

You will receive email updates whenever the status changes.

Adding information

If you need to provide additional details after submitting, open the request and use the "Add Comment" feature. You can also upload additional photos.